FAQ
Moving questions, answered
The questions we get asked most, answered the way we would answer them on the phone. If yours is not here, call or message us — we would rather talk it through than have you guess.
Pricing and quotes
- How much does a move cost in the GTA?
- There is no useful average, because two homes with the same number of bedrooms can differ by half a day of work depending on stairs, elevator waits and how far the truck can park. What we can tell you is what drives it: volume, access at both ends, how much packing you want done, distance, and the date. Send us those and you get a real number rather than a range that changes on the day.
- Is the quote binding, or will the price change?
- The quote is what we expect the job to cost based on what you have told us. It changes only if the scope changes — items that were not on the inventory, an elevator that was not booked, a second stop. If that happens we tell you what it costs before we carry anything, not afterwards on the invoice.
- Do you take a deposit?
- For most local moves, no. For long-distance moves, storage bookings and large commercial jobs we take a deposit to hold the date, and it comes off the final bill. Whatever applies to your job is stated on the quote before you commit.
- How do I pay, and when?
- Cash, debit, credit card and e-transfer, on completion. You are not asked to pay in full before the work is done.
Booking and scheduling
- Which dates are hardest to book?
- The last three days of any month and the first of the next. Ontario has no single legislated moving day the way Quebec does, but leases here almost all start on the first, which loads month end. July and August are the busiest months of the year, driven by student and family turnover. If your date is one of those, book four to six weeks out; those slots genuinely run out.
- How long does a typical move take?
- A one-bedroom condo is usually three to five hours door to door, a two-bedroom four to seven, and a three-bedroom house most of a day. Access moves those numbers more than size does — a long elevator wait or a third-floor walk-up can add hours to an otherwise small job.
- What if I need to reschedule?
- Tell us as early as you can and we will move the booking. Late changes on peak dates are harder simply because the crew is already committed, so the earlier the notice, the more likely we can hold your price.
- Do you work weekends and holidays?
- Yes. We run seven days a week and answer the phone around the clock — evenings and weekends are when a lot of moves have to happen.
On moving day
- Do I need to be there for the whole move?
- Someone with authority to make decisions should be there at the start and at the end — to walk the crew through what goes and what stays, and to confirm placement at the other end. You do not need to stand over the middle of it.
- Where will the truck park?
- Wherever it is legal and closest. In Mississauga and Brampton that is usually a driveway or a surface lot. Parts of Toronto are harder: depending on the street you may need a temporary on-street parking permit from the City, or temporary No Parking signage posted at the address beforehand. Note that Toronto's Street Occupation Permit is a construction permit, not a moving one — 311 will confirm what your specific address needs. Tell us early either way so we can plan the carry distance.
- What happens if it rains or snows?
- The move goes ahead. Crews carry floor protection and wrap for wet weather, and loads are covered in transit. We only move a date for genuinely unsafe conditions, and if that happens you hear it from us the day before rather than on the morning.
- Should I tip the crew?
- It is never expected and never added to your bill. It is common and always appreciated when a crew has worked hard, but it is entirely your call.
Damage, liability and what we cannot move
- What happens if something gets damaged?
- Tell us before the crew leaves if you can, and take a photo. We would rather resolve it on the spot than through a claim weeks later. Basic liability coverage applies to every move; if you own genuinely high-value items, tell us during the quote so they are handled and documented separately.
- Are there things you are not allowed to move?
- Yes — propane and other pressurised tanks, fuel, paint, and anything flammable or corrosive cannot legally or safely go in a moving truck. Plants often do not survive a long move, and we will say so rather than pretend otherwise. Cash, jewellery and passports should travel with you, not with us.
- Do I need to empty drawers and cabinets before you arrive?
- Empty anything glass, liquid or heavy — dishes, bottles, books, tools. Light clothing can usually stay in a dresser, but a drawer full of anything solid turns a two-person lift into a four-person one and puts stress on joints that were not built for it. Filing cabinets and anything on castors should always be emptied.
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